We understand that cancellations are sometimes necessary, and we try to keep our cancellation policy as flexible as possible.
If you need to cancel your session, please try to give your trainer as much notice as possible so that s/he can fill that session time with another client.
As long as you alert your trainer to the cancellation at least 24 hours before your scheduled session, you will not be charged for that session.
Cancellations made less that 24 hours prior to your session will generally be charged at the full session rate. However, your trainer may, at his or her discretion waive that charge in the case of an emergency or a prior agreement.
If your trainer needs to cancel, s/he will give you as much notice as possible. You will never be charged for a session canceled by your trainer.